RESUME

Objective

Ability

Summary

To obtain journalist position.Intuitive, inquisitive, hardworking Journalist combining lifelong interest and drive with extensive experience in writing for media productions.

Highly skilled in greeting visitors, determining nature of a business and directing to the concerned person. Able to give accurate and detailed information to visitors. In-depth knowledge of typing correspondences, reports and other documents. Proven record of answering the telephone, giving relevant information to callers and routing calls to appropriate individual. Ability to understand and follow instructions and ability to communicate well, both orally and in written. Experience in caring for patients of all ages and with a variety of afflictions. Excellent work skills and willing to learn any craft that is in front of me. Teamwork is something I pride myself on and comes from my Belk and Public Works background. Put forth my best at everything I do and feel that working with your company is something that I can see furthering myself as a person. Contribute to the proper functioning of the organization.

Employment

History

Administrative Clerk, Public Works, Solid Waste Management

04/2016 - Current

Hope Mills Public Works

Hope Mills, NC

Provide Department information, answer all inquiries as the first point of contact for customers; Respond to

questions on ordinances; explain policies, codes, standards and code enforcement violations; Maintain

record management programs; prepare reports for management; conduct surveys; Provide assistance to

public and administrative support as required.

Call Agent

11/2015 - 01/2016

Sutherland Global Service

Rochester, NC

Experienced work at Home Agent can create an efficient work environment based on the company's work at home guidelines. Adept at utilizing computer productivity software maintaining high levels of customer service and being adaptable to a given situation. Specializes in technical support inbound phone sales and exceeding customer expectations. Always strives to meet

customer requests for packing candy assortments. Always endeavors to maintain and build outstanding customer relations. Ensures that all sales booster items are suggested to every

customer. Provides courteous, helpful customer service within established company standards. Adheres to all corporate customer service policies. Participates in all current training programs. Adheres to all corporate sampling criteria. Communicates

product knowledge to the customer as appropriate (i.e., new items, similar items and flavors, sugar-free, nutritional information).

Pearson Program Call Center Agent

07/2015 - 10/2015

Sykes Alpine Access

Denver, CO

The Pearson Higher Education support website features getting started information and assistance with technical support. Denver-based BPO provides call center outsourcing to clients using only domestic home call center agents, aka homeshoring. Answer calls from students and instructors. Be at work on time, look up student accounts, refer them to sales if necessary help with an access code.

Maintenance

05/2013 - 06/2015

Belk

Fayetteville, NC

Responsible for the cleanliness of rooms occupied by customers, associates, managers, offices, sale floor, entrance windows, break room, taking out the trash, Mac counter, Belk Salon and the restrooms.

Responsible for the cleanliness of Belk. Maintaining the appearance and sanitation of all the areas in the store and ensuring that they are not contaminated in any manner. Disinfection of bathroom after the

customers/associates has used them to make sure that the germs are killed, and there is no chance of spreading of infection or disease. Keeping records about the process of waste disposal and ensuring that the process is done by the policies of the store. Replenish guest rooms and baths with amenities, supplies, and linen and terry by Belk Standards. Inspect rooms for repairs or fixtures that are not working properly replace batteries, light bulbs. Report requests for repairs to supervisor or maintenance department in accordance with hotel procedures.After

cleaning each room and bath, report room status to front desk. Hard working, detail-oriented, have general knowledge of cleaning chemicals and how to safely use them.

Home Care Assistance

04/2011 - 01/2013

Health Care

Whiteville, NC

Highly experienced in working with patients suffering from chronic diseases and physical and mental disability across different age groups. Caring and affectionate with a humble and patient attitude

towards the patient and family members alike. Skilled in cooking and housekeeping activities. Knowledge of health care protocols and managing emergency situations effectively. Ability to develop

a personal relationship with the patients and provide emotional support. Skilled in developing and maintaining a professional and personal rapport with the patients to ensure that they feel

comfortable in my presence. Assisting the patient in his daily activities such as bathing, dressing, grooming, and

taking to and from toilet and residence. Cleaning the residence, washing clothes, cooking and other housekeeping activities. Reading letters and books for the patient. Purchasing household requirements and medicines. Monitoring vital body signs and administering medicines. Performing any other task asrequired.